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Call Flows

What is a Callflow?

Callflows define the flow of a call, or which instructions to process when someone dials a specific phone number.

You can utilize our callflow management tool to configure the flow of a call, and in the process you can configure the majority of other services exposed within the user interface.

Callflows are configured by assigning a phone number to the callflow and dragging elements from the toolbox on the right hand side of the screen to the callflow. You can stack callflow elements on top of each other to indicate you want the action you are dragging to occur after the action you drop it upon.

 

Typical Call Flow: User Call Flow

Below is a screencast that shows how to build a basic call flow for a user. In this scenario the user is given 2 numbers: a public number and an internal extension. Note that a call flow could have several public numbers and several extensions.

 

Typical Call Flow: Company Call Flow

Below is a screencast that shows how to build a basic call flow for the main number of a company.