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Utilization (EN)

Welcome as new User of the ALLOcloud service !

Your organization is in the process to move its telephony to ALLOcloud.

Please find below the information to use your new phone equipment.

 

Installation of your hard phone

1. Unpack you phone and mount it (if not yet done)

  • Follow the instructions from the Quick Reference Guide located in the phone box. You can also find this guide in NL, EN and FR here.
  • Unpack your phone and mount it (hint: don't mix the horn and the headset connector!).
     

2. Connect it to the network (if not yet done)

  • Connect your phone to the network (hint: the Internet connector goes to the network, the PC connector (optionally) goes to your PC). More details here.
  • Wait until the phone boots and connects to ALLOcloud.
     

3. Setup your Voicemail message (if you have one)

  • Press *97 + OK on your phone or press the  key and follow the instructions.

4. Configure your personal shortcut keys

Press the OK button on your phone to get its IP address (appears on the LCD display).

Open your browser (Chrome, Firefox, Internet Explorer, Safari...) and type your phone IP address (for example 192.168.100.123) in the URL bar.     

Login: user
Password: ask your AC partner

Go to the Features -> DSSKey tab.

If you want to see the status (free/ringing/busy) of another extension, chose BLF (Busy Line Field) and enter the number of the extension you want to monitor in the Value field. IMPORTANT: add *8 in the Extension field in order to be able to intercept calls to that extension.

You can also configure speed dials and other functions.
 

Installation of a soft phone

PC/Mac: 

  • Go to http://tiny.cc/zoiper
  • Install Zoiper
  • Enter the SIP credentials communicated by your ALLOcloud administrator

Smartphone/Tablets:
•    Use your device to go to the Google Playstore or to Apple iTunes
•    Install Zoiper
•    Flash the QR code provided by your ALLOcloud administrator     

 

Operating your hard phone

Please refer to your phone Quick User Guide

 

Using the User portal

The User Portal is a web tool that allows a user to manage her/his phone extension.

Please use the credentials you received in your Welcome Email and login on https://user.allocloud.com.